FAQ's

Need to get in touch?

If you need to get in touch with us you can contact us...

Via social media

Facebook @littlegreenwood

Instagram @little_green_wood

Via email cat@littlegreenwood.com

How Do I Order Online?

Make sure you log into your online account before you check out to earn your loyalty points.

Once you’ve selected all your items, go to the checkout and select how you’d like to receive your items. You can select click and collect, local home delivery or courier. It will allow you to pick a date and time to suit you.

How Do I Click & Collect?

When you have finished your planet friendly shopping on the website, head to the checkout. There it will enable you to select click and collect. You can pick the day and location which suits you best.

Once you’ve ordered, we will get everything ready and email you when it’s ready for you to collect.

Do You Deliver To Me?

To see if you’re in our local delivery area (York), just pop your postcode into the checker at the top of the website homepage. If you’re not, don’t worry we can send it by courier service.

Once you’ve ordered, we will get everything ready and bring it to you asap! We will email you to let you know when your order is out for delivery.

If you need your items for a set date, please let us know and we will accomodate where possible.

If we have any issues or questions about your order we will contact you on the phone number or email you provided.

If you may not be home just leave us a note on the comments section at the checkout and we will leave it in a safe place for you.

How does the green membership work?

It’s simple to become a member, just visit www.thelittlegreenweigh.com/pages/green-membership

Our Green Membership rewards you for shopping planet friendly. You will receive reward points for shopping with us, returning bottles, your birthday and even for referring friends to shop with us.

Check out the latest rewards and sign up by visiting www.thelittlegreenweigh.com/pages/green-membership

if you have a membership and wish to cancel for any reason please email us at cat@littlegreenwood.com

How Does your bottle return scheme work?

Our bottle return scheme is simple.

1. Order your bottles of cleaning and beauty products from us.

2. When they are empty, order some more and we will collect the empty bottles at your delivery.

3. We take the bottles, clean them out and refill them. Saving you having to do it!

4. If you're a Green Member you will receive points for each bottle returned!

You must be a Green Member to receive rewarded points for returning bottles to us. Bottles need to have been purchased from us for rewards to be given. It’s simple to become a member, just visit www.thelittlegreenweigh.com/pages/green-membership

Can We Shop In Store?

All of our range is available to purchase online, however if you prefer to shop in store you can visit our lovely concessions. Please note not all of our items are available at all locations. But you can use our Click and Collect service.

Taylors of Acomb - 39A York Rd, Acomb, York YO24 4LW - Includes cleaning, personal care, household and food products in store.

Bishopthorpe Deli - 28 Acaster Road, Bishopthorpe, YO23 2SJ

Includes a range of cleaning, household and personal care products.

Milliefox Cakes Cafe - 31 Northmoor Road, Huntington, York, YO32 9QN

Stock our fabulous Frenchic Paint range.

Please check their websites and social media pages for most up to date opening times.

We will also be attending lots of local events and offering to visit community groups to make planet friendly super accessible!

What packaging do you use for loose foods?

Any foods which we package for you e.g. sweets, coffee, tea etc will be delivered in paper or home compostable bags which you can then decant into your own containers.

I want to return something

We’d hate for you to not love something you’d bought or that there is an issue with it. Please contact us at cat@littlegreenwood.com with your order number and let us know what the issue is and we will do our best to resolve it.

If you have changed your mind about an item, it hasn’t been used or opened then you can return it for a full refund. Please contact us within 14 days of purchase. We can collect the items on your next delivery if local. Please note this excludes food items.

If your outside of our local delivery area you will need to post the item back to us. Unfortunately we can't refund postage costs, unless it is due to our error.

Allergen Handling

Having quite a few allergies ourselves we take this very seriously!

We are legally required to display certain allergens in product ingredient descriptions and on product labels which we package. But our policy goes further than this to help protect our customers as outlined below.

However, it must be said that although we take as many precautions as possible there is some risk of cross contamination. Although products such as nuts and gluten are stored in separate containers, they are kept within the same room.

Legally required allergens will all be in bold or capitals on our ingredients lists on our website and on products which we package for you.

The legally required allergens are; Celery, cereals containing gluten (e.g. wheat, rye, barley and oats), crustaceans, eggs, fish, lupin, milk, molluscs, mustard, nuts, peanuts, sesame seeds, soya, sulphur dioxide.

We understand that some customers may have allergies which are not included on this list. If this is you, please contact us prior to making your purchases if you are unsure of anything.

You will be asked at checkout if anyone in your household has allergies. If 'yes', we will pack your order as carefully as possible but please know there is still a risk of contamination.

All allergen items such as nuts, gluten etc will have their own dedicated scoops and storage tubs to reduce the risk of contamination.